Company: One of the biggest IT Solution & Service Provider Company having offices in 7 countries in Gulf Region.
Job location: Qatar
Designation: Technical Support Engineer
Experience: relevant 2-3 yrs
Job Duration: 1 year contract.


Additional (Preferred) Technical Qualifications:
1. ITIL Foundation V2 or 3 certification would be very helpful.
2. A+, MCSE certification would be very helpful
3. Any other Technical-Support position related certification would be helpful

Job Responsibilities:
1. Provide standard Windows-based Technical Support to end users.
2. Assist users in accessing and resolving desktop computers, IP telephone, hardware and software problems
3. Work with other teams as required to identify and report problems, find incident fixes and validate enhancement requests.
4. Use ticketing/service desk software to receive, handle, track and close Technical Support (TS) calls from IT Helpdesk or directly from the end user.
5. Create proactive tickets for non-end-user issues.
6. Have the ability to take full ownership and control of an issue without supervision, to develop and maintain excellent relationships with all our end users and colleagues, and to help in continuously improving the support service to maintain a high level of end user satisfaction.
7. Notify Team Leader and Technical Support Unit Supervisor of any potential escalations, and escalate where appropriate.

Education

Diploma, Any science Background