We have an urgent opening and following are the details of the requirement:
Company : One of the biggest IT Solution & Service Provider Company having offices in 7 countries in Gulf Region.
Location: Qatar
Designation: IT Helpdesk Specialist
Experience: 1 yrs +
Education: Degree in Computer Science or Engineering

Job Responsibilities:
Take calls from users and create corresponding tickets on HP SM7.01 and assign them to proper unit of specialization within IT.
Create proactive tickets for non-end-user issues.
Assist users in accessing and resolving desktop computer and telephone hardware and software problems.
The Help Desk Associate will assist customers in the completion of WEB based request form and provide technical support to customers through telephone, e-mail, and walk-ins
Responsibilities include coordination of incident/problem solving efforts and investigation and analysis of product problems.
Solves desktop incidents/problems related to information and voice system hardware, operating system and configuration.
coordinates referrals to appropriate technical, professional or service personnel for appropriate technical, professional or service personnel for appropriate services, repairs and follow-up.
Generate daily/weekly reports using SM7.01 for management use.

If you suit the above requirement, kindly forward us your
following details:

Current Salary:
Expected Salary: _______ QR p.m (all inclusive)
Notice Period:
Immediate Contact Number:
Valid Passport (Yes/No):-

Also send us the scan passport copy.

Required Technical Qualifications:
Diploma or Bachelor’s degree in Computer Science, Engineering or a related discipline.
Minimum 1 yr experience working in the fast paced televised media environment
Minimum 1 yr experience in customer call centre.
Intermediate level experience using Microsoft Word, Excel, and Outlook and Adobe Acrobat Writer.
Strong bilingual communication skills (Arabic/English)
Strong bilingual documentation and report authoring skills (Arabic/English)

Additional (Preferred) Technical Qualifications:
Being ITIL-knowledge and having capability of doing ITIL based work.
Previous experience in IT Service Management working with any ITSM product although HP SM7.01 experience is preferred
Strong understanding of HP software including legacy OpenView Service Desk.
Good background in Service Desk, Incident Management, Problem Management, and Change Management.
ITIL Foundation V3 certification
ITSM Practitioner’s Track certification
ISO20000 ITSM certification.