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Job Description
 
 
Company : Versatile Consultancy
Job Id : 102d81
Job Title : Service Desk Ananlyst
Job Industry : IT-Hardware & Networking
Job Location :
Job Description : We are urgently hiring a 'Service Desk Analyst' for a well-known IT Services Company in Doha, Qatar. Note: The candidate must have a valid Qatar work experience. The candidate must be Bilingual: Arabic and English must. Key Responsibilities: Availability of the Service Desk telephone and email support. High percentage of first contact resolution of clients’ and users’ Incidents and Service Requests. Achieve a set level of first level resolution of clients’ and users’ Incidents and Service Requests. Ability to create work instructions to share acquired knowledge with peers. To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc) To work and be measured against strict Service Level Agreements Provide clients and users with clear, concise updates in relation to their Incidents and requests. Ability to work in all possible shifts. Support in resolution of client related incidents Support continuous communication with all clients on the status of their Service Requests Maintain technical compliance with all business directions and standards
Employment Status : Employee
Employment Type : Full time
Monthly Salary Range : $
Start Date : 30 Days
 
Career Level : Mid Career
Years of Experience : 3
Skills : At least 1 year support of Cisco IPT systems. Experience with HP Service Manager Operational experience in maintaining complex IT environments. Excellent English written and verbal communication skills. Excellent English written and verbal communication skills. Qualification: Post-secondary education in IT or related field Certifications: ITIL V3 Foundation certified MCITP (Microsoft) Certified and CCNA/CCNP
Residence Location :
Gender : No preference
Nationality :
Education : Bachelors degree/higher diploma
Degree :
 
Contact Info : Confidential

 

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